Returns & Exchanges
At Deus Ex Machina, we want you to be completely satisfied with your purchase. If your gear isn't the right fit, you can return or exchange any full-priced items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Ensure all items are in their original, unwashed condition with tags attached, and place them securely in the original shipping packaging.
Attach the Label
Download and print your prepaid shipping label from the portal, then affix it to the outside of your package over any old labels.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing